IT Support Engineer (Level 2-3 Progression)

Are you a confident and customer-focused IT Support Engineer ready to take the next step in your career?

We're looking for a talented and proactive Level 2 IT Engineer who's eager to grow into Level 3 responsibilities, with full training, mentorship, and professional certifications provided.

You'll join a highly focused, friendly, and close-knit team that's passionate about learning and constantly exploring new technologies.

You'll be supporting a combination of Blue-Chip Exclusive Companies in London and high-profile Health Care Providers across England, delivering high-quality IT support and solutions.

This is a hands-on, varied role involving a mix of helpdesk support, remote troubleshooting, and on-site client visits.

Typical responsibilities include:

• Managing helpdesk tickets and providing remote desktop support.
• Visiting client sites across England to resolve IT issues & new installs
• Troubleshooting hardware, software, and network problems.
• Setting up and maintaining Internet routers and UniFi access points.
• Conducting Wi-Fi surveys and optimising wireless coverage.
• Running and terminating CAT6 cabling where required.
• Assisting in IT projects, installations, and infrastructure upgrades.

We're looking for someone who is:

• Technically strong at Level 2 and ready to progress to Level 3.
• Has at least 2 years' experience in IT support (MSP experience a bonus).
• Excellent on the phone - professional, friendly, and solution-focused.
• A problem solver with a can-do attitude and a genuine enthusiasm to learn.
• A car owner with a full UK driving licence, comfortable travelling throughout England.

• Windows 10/11, Microsoft 365, Active Directory.
• Networking: DNS, DHCP, TCP/IP, routers, switches.
• Experience setting up Internet routers and UniFi access points.
• Conducting Wi-Fi surveys and troubleshooting connectivity issues.
• Remote desktop and ticketing systems.
• Running or testing CAT6 cabling.
• Training provided on Hyper-V and VMware for virtualisation environments.
• Certified training opportunities available in other areas depending on experience and career goals.

• Competitive salary based on experience.
• Clear progression from Level 2 to Level 3 with structured development.
• Certified training and learning opportunities across multiple technologies.
• A collaborative environment within a tight-knit, forward-thinking team.
• Exposure to a wide range of modern technologies and prestigious clients.
• Mileage reimbursement or company vehicle for site visits.

If you're looking for a role where you can grow your technical skills, gain certifications, work with prestigious clients, and be part of a passionate, supportive team - we'd love to hear from you.

Apply now and take the next step in your IT career!