Customer Success Executive - B2B Healthcare Events

Customer Success Executive - B2B Healthcare Events

£35 - £40k DOE + bonus

London - Hybrid

We have a fantastic new opportunity for an experienced Customer Success Executive/ Key Account Manager who is passionate about events and developing strong relationships with key clients. You would be joining an established, market-leading and fast-growing event and exhibition production business to help them manage clients and deliver services through seamless project management in order to help their pharmaceutical focused events succeed.

Our client is looking for a dedicated Pharmaceutical Accounts Compliance Manager to join their growing medical events and exhibitions portfolio and act as the main point of client contact. The successful candidate will support the sales and marketing teams, focusing on their top pharmaceutical clients.

What will this role include?

• Managing top pharmaceutical client relationships and ensuring compliance.
• Team Collaboration - working with sales and marketing for seamless service delivery.
• Assisting clients with paperwork to ensure timely payment and regulatory adherence.
• Overseeing approval of artwork and materials, ensuring compliance.
• Communicating client needs and feedback to internal teams.
• Keeping up to date with industry regulations for proactive support.
• Addressing inquiries and concerns promptly.
• Collaborating with client legal and finance teams on MSAs.
• Enhancing client satisfaction and retention with the Head of Pharmaceutical Accounts.
• Providing compliance guidance, support, training, and updated materials.
• Working with Compliance Hub for compliance support.

The ideal candidate will have/ be:

• Must have account management experience within events
• Experienced Project Manager
• Effective Communicator: Engage well with individuals at all levels.
• Organized and Detail-Oriented: Manage multiple tasks efficiently.
• Client Relationship Builder: Foster strong client relationships and offer support.
• Customer-Focused: Thrive in roles involving direct client interaction.
• Flexible and Adaptable: Meet evolving client and organizational needs.
• Relevant Experience: Preferred but not required in compliance or healthcare/pharmaceutical sectors.

This is a brilliant opportunity to develop your skills as part of a dynamic, growing company. So if you think you fit the above criteria and you're ready to take the next step in your career, make sure to get in touch with us now for more info!