IT Support Technician

About the Role

We're working with a well-established client who is looking to add an IT Support Technician to their team, based in Rayleigh, Essex.

We've partnered with this company for over six years and placed 46 IT professionals with them. 32 are still there today, which says a lot. They're ambitious, growing steadily, and they genuinely invest in people who want to develop their careers.

This is a great opportunity for someone who has already built a solid foundation in IT support and is now looking to continue developing their skills in a stable, supportive environment. The business values reliability, strong customer service, and people who take pride in delivering a great support experience.

This role is fully site-based in Rayleigh, with no travel between offices, so you do not need your own car for this position. You'll be joining the on-site team and playing a key role in supporting users with their day-to-day IT needs.

IT Support Technician - what will you be doing day to day?

You'll be providing hands-on IT support to internal users, helping to ensure systems, devices, and software are running smoothly. This is a varied support role where you'll be involved in resolving technical issues, setting up equipment, and supporting users across the Microsoft environment.

You'll be supporting:

• End-user devices
• Microsoft-based systems and applications
• User accounts and access issues
• Hardware and software support

You'll work closely with the wider team, building strong relationships with users and becoming a trusted point of contact for technical support on site.

IT Support Technician- key responsibilities:

• Managing support tickets and service requests through to resolution
• Troubleshooting desktop, laptop, and general system issues both remotely and in person
• Supporting users with hardware, software, and Microsoft application queries
• Setting up and configuring new devices for users
• Keeping the ticketing system updated with clear and accurate notes
• Assisting with routine IT maintenance and basic administration tasks
• Delivering a high level of customer service to users at all levels
• Working closely with the wider IT team to ensure smooth day-to-day operations

IT Support Technician- what they're looking for:

• At least 6 months' experience in an IT support role
• Strong knowledge of the Microsoft stack
• Good experience supporting Windows environments and Microsoft applications
• Strong communication skills and confidence supporting users of all technical abilities
• A proactive attitude and willingness to learn
• Someone reliable, approachable, and happy working as part of an on-site team

Tech you'll be working with:

• Windows 10 / Windows 11
• Microsoft 365
• Active Directory
• Outlook
• Teams
• Basic desktop and hardware support