Concierge

A large international organisation is seeking a Concierge to provide excellent customer service and be first of contact for customers. The Concierge will ideally have worked as a concierge but will need to have a strong customer service background. In addition, the Concierge will have excellent teamwork, interpersonal and conflict resolution skills.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Deliver all concierge services required for the properties within your allocated section, this could include supporting vulnerable adults
• Own customer communication within the buildings, keeping customers informed on any issues as required
• Being the face of the team, and the first point of contact for customers
• Build trust with the customers, capturing important feedback
• Work with suppliers to ensure that all maintenance tasks are completed to a high standard
• Do Building Inspections, ensuring safety and security at all times
• Proactively manage the gardens, and work with the Garden Landscape team
• Work with the wider Operations and Company teams contributing to sustainability and people positive goals

Knowledge, skills and qualifications:

Essential:

• Have strong customer service experience and ideally worked in a concierge type role
• Managed customer expectations and with excellent conflict resolution and interpersonal skills
• Have basic understanding of maintenance tasks
• Work as part of a team to deliver customer requirements
• Be able to pass an Enhanced DBS check

Salary: £35,000

Benefits: Pension, Life Assurance, 25+8 days hols, private medical, retail discounts, plus many more