Collections Analytics Lead

COLLECTIONS ANALYTICS LEAD

£100,000 + PENSION + BONUS

REMOTE

A growing unsecured consumer lender has a new growth role in the collections department that will hopefully be leading to progressing to a head of role for the successful candidate.

THE COMPANY

This unsecured personal lender who operate through aggregator sites need a collections lead to drive strategy forward on the collections operations and risk strategy front. They provide flexible remote working arrangements, a car allowance and strong bonus & pension.

THE ROLE

You can expect to be involved in the following day to day:

• Champion customer outcomes by evolving approach to vulnerable customers and forbearance
• Lead and inspire both internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiency
• Design and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growth
• Collaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approach
• Drive data-led initiatives to enhance performance across the collections and recoveries lifecycle
• Harness technology and innovation to improve customer experience, accessibility, and financial inclusion
• Ensure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concerns
• Streamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiency
• Deliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvements
• Set and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery rates

SKILLS AND EXPERIENCE

• 10+ years of collections experience within consumer lending
• Experience with SQL
• Good communication skills
• Strong stakeholder abilities

SALARY AND BENEFITS

• Car allowance
• Discretionary Bonus
• High pension contribution
• Private Medical

HOW TO APPLY

Please register your interest by sending your CV to Shane McWilliams via the Apply link on this page.