Day Concierge

Location: London
Position: Day Concierge
Salary: £28,000 to £29,500
Working Hours: 4 days on, 4 days - off 07:00am till 19:00pm

Hyperion Partners are pleased to be working on behalf of one of London's most prestigious residential developments, seeking a professional and personable Day Concierge to join their team. This is an exceptional opportunity for an individual with outstanding customer service skills, a warm and approachable manner, and a passion for delivering first-class service.

As the Day Concierge, you will be the first point of contact for residents, guests, and visitors, providing a seamless, bespoke service in a luxurious and sophisticated environment. You will be responsible for ensuring that all daily operations run smoothly, offering support with a range of services, from managing deliveries to arranging transport and liaising with contractors.

• Provide a professional, welcoming presence at the front desk, delivering exceptional customer service at all times.
• Assist residents with requests, including booking taxis, arranging maintenance, and managing post and deliveries.
• Maintain an in-depth knowledge of the building s facilities, services, and local area to offer valuable information to residents.
• Coordinate and supervise contractors, ensuring that all work is carried out efficiently and in line with company policies.
• Assist in managing the building s access control system and ensure the safety and security of residents.
• Handle any resident complaints or queries promptly and professionally, escalating where necessary.
• Maintain the highest standards of presentation and cleanliness throughout the concierge area.