Repairs and Maintenance Advisor

This Hosing Association is looking for a confident, people-focused individual with great interpersonal skills for this busy Repairs role. If this is you, come and join this organisation as one of their Repairs Call Handlers.

Job Title: Repairs and Maintenance Advisor
Hours: 35 hours (Full Time)
Location: Blackstock Road, Finsbury Park, N4
Salary: £30,886
Contract: Permanent

This is an exciting opportunity for an experienced Repairs Call Handler who understands customer needs and has a positive customer output and able to work in a small, but supportive, Housing & Neighbourhoods Team working on all aspects of Repairs. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing an excellent customer outcome across this Association's portfolio and help keep their residents safe in their homes, and someone who wants to add value within an organisation.

You will bring your knowledge and experience by providing advice and support to various stake holders, staff and residents by keeping CRM up to date and be able to demonstrate excellent customer service is being provided. You should be a resilient, professionally curious person, who is enthusiastic about a career in the Social Housing sector.

You will work closely with the Repairs Manager to support with continuous improvement across all service areas, while helping to support and achieve organisational objectives.

Some of the key responsibilities of the role include:

• Manage and respond to inbound calls
• Problem solving and working with other departments to obtain a resolution for the best customer outcome
• Listening carefully to customers' requirements
• Always ensure the highest standards of customer care
• Share best practice knowledge with colleagues to promote continuous improvement

About You

They are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused repairs service to residents, employees and senior leaders.

This is busy and varied role, so they are looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in delivering this organisation's repairs service.

Working closely with both key internal and external stakeholders, you will continue to work in a way that has the customer's needs at the forefront of everything that you do. Providing a first-class service is of high importance for this organisation. You will be required to multitask daily and have a real desire to make a difference.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in this busy, fast paced office.

Don't feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. This employer is dedicated to building an inclusive workforce, so if you're excited by this role but your experience doesn't quite align perfectly, they encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

About the Employer
This society is a small but ambitious housing association at a critical juncture. Their ambition is for the communities they are anchored in and exist to serve, and they have done and achieved much over the past few years. But in these challenging times they know they'll achieve nothing unless they are equally ambitious for their people.

Their values are at the heart of who they are and everything they do, inspiring their thinking and guiding their actions. They strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

They can't be a brilliant landlord if they don't partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, they want you on their team. Please do submit an application.

Staff Benefits
They will offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme and other great benefits. They have an evolving wellbeing offer, that is being developed following employee feedback, and they will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity
They want their organisation to be a great place to work and to ensure that their communities are represented across their workforce. A vital part of this is ensuring they are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. They particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to their residents so that passionate commitment to customers, respect for everyone, pride in the team, and trusted to make the difference remains at the heart of everything they do.

This role is based at this organisation's Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline: 09:00am on Monday 3 March 2025
Interview: TBC.
Please note: This employer can only accept applications from candidates with eligibility to currently work in the UK.

Interested?

Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions.

This employer is committed to making their recruitmyent practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If this applies to you, you will have the chance to request any reasonable adjustments further in the process.

No agencies please.