Service Delivery Manager

IT Service Delivery Manager - Mergers & Acquisitions

£70,000 - £80,000 PA

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Key Responsibilities

Lead a specialist M&A IT team

Own end-to-end IT delivery during acquisitions: due diligence to post-integration

Assess target company IT environments, risks and compatibility

Create and manage IT integration/separation plans, including TSAs and roadmaps

Oversee data migration, infrastructure alignment and app rationalisation

Ensure uninterrupted IT services and maintain high SLA performance

Manage IT incidents, requests, changes and problems (ITIL framework)

Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)

Coordinate with external vendors and manage service contracts

Ensure regulatory, legal and cybersecurity compliance during transitions

Capture lessons learned and improve playbooks for future M&A initiatives

Support change management, onboarding and documentation across projects

Requirements

Extensive experience in IT service delivery/operations within M&A environments

Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)

Experience with complex IT integrations, carve-outs and cloud migrations

Excellent stakeholder and vendor management skills

PRINCE2 or equivalent project management expertise

Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)

Ideally ITIL v4 Intermediate+ certified

Background in infrastructure, enterprise architecture or transformation will be highly favoured

London based (initially 4 days per week onsite, dropping to 3 once passed probation)