2nd Line Support Technician

Elevate Your IT Career Join Our High-Energy, Fast-Growing MSP!

Are you a tech-savvy, dynamic professional looking to take the next leap in your IT career? Do you thrive in a fast-paced environment, delivering first-class service with enthusiasm and expertise?

We have an exciting opportunity for a 2nd Line Support Technician to join our industry-leading Managed Service Provider (MSP) in Redhill. With rapid growth and a portfolio of 400+ business IT systems, we are expanding our team to keep delivering top-tier technology solutions and support.

Why Join Us?

• Innovative Environment Work with cutting-edge tech and a variety of customer landscapes.
• Career Progression Training opportunities to sharpen your skills and accelerate your career.
• Collaborative Team Join a group of passionate IT professionals who excel in customer service and problem-solving.
• Social & Rewards Enjoy team events, performance-based bonuses, and a supportive workplace culture.

The Role: 2nd Line Support Technician

Location: Reigate (own transport required)
Salary: £35,000 - £45,000
Benefits:

• 22 days annual leave (rising to 25 with service)
• Performance-based bonus
• Company laptop
• Ongoing training and certifications
• Regular team social events

Your Mission:

• Act as a 2nd line point of contact for IT support queries via phone, email, and ticketing systems.
• Take full responsibility for troubleshooting and resolving IT incidents, escalating when necessary.
• Work closely with customers and third-party partners to deliver outstanding service.
• Play a role in project work and new customer onboardings.

What You Bring to the Table:

• MSP experience At least 2-3 years in a similar role.
• Technical expertise Strong understanding of:
  • Windows-based technologies (Active Directory, Servers Hyper-V, VMware, Dell)
  • Virtual Desktops (Citrix, RDS)
  • Networking (Switches, Firewalls)
  • Backups (Veeam, off-site solutions)
• Detail-oriented mindset You spot the details others miss.
• Strong communication skills Both verbal and written, because IT is as much about people as it is about tech.
• Passion for technology You love problem-solving and staying ahead of the curve.
• Flexibility Comfortable with paid overtime when needed, as IT never sleeps.

Are You Ready to Level Up?

If you re looking for a challenging, rewarding, and career-boosting opportunity in a thriving MSP, we want to hear from you! Apply today and be part of something bigger.

NS18561

For your information:
Interested? Please send your CV in as a Word format only
Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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