Sales Consultant

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About Lampton Leisure

Lampton Leisure is community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

• We are LLW employer, offering annual pay reviews
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Refer a Friend Scheme - earn up to £250 for each new employee referred
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth - CPD training, structured development, and leadership opportunities

About the Job

As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention, ensuring the customer is at the forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our retention team is always delivering excellent customer service.

Key Responsibilities

• Make outbound telephone calls with the aim to retain customers.
• Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and in person.
• To achieve and exceed customer retention targets and KPIs
• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
• Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
• Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.
• Respond to customer queries on all platforms including social media, website and customer feedback.

Experience and Qualifications Required

• Experience in sales or customer service, working in a customer-driven, commercial focused environment is essential
• Good computer skills with experience of using a CRM / Booking software would be ideal.
• Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets
• Customer-oriented mindset and experience managing customers' needs
• Excellent sales and negotiation skills
• Experience working at pop-up stands / shops and traffic stopping customers
• Excellent numerical analytical skills, proficient with figures and basic calculations
• Experience upselling memberships to secondary spend products

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.