2nd Line MSP / On-Site / 35K

2nd Line Support Engineer - MSP North London 5 Days On-Site Up to £35,000

Are you a skilled 2nd Line Engineer ready to thrive in a fast-paced MSP environment? We're looking for a tech-savvy, client-focused professional to join our growing team in North London.

You'll be the go-to for escalated technical issues, providing hands-on support across a wide range of technologies. As part of a tight-knit IT team, you'll work on everything from desktop troubleshooting to server, network, and cloud support-helping clients stay secure and connected.

• Handle 2nd line support tickets for a diverse client base

• Diagnose and resolve hardware/software/network issues

• Support Microsoft 365, Azure AD, Windows 10/11, and basic networking

• Configure devices, user accounts, and security permissions

• Liaise with vendors and escalate complex issues where needed

• Deliver excellent customer service, both remotely and on-site

• 3 - 5 years' experience in a 2nd line or strong 1st line role (MSP background ideal)

• Good knowledge of Microsoft 365, Active Directory, Windows OS

• Experience with basic networking (DNS, DHCP, firewalls)

• Strong communication skills and a proactive, can-do mindset

• A full UK driving license (preferred, not essential)

• Work with cutting-edge tech and grow your skillset

• Tight-knit, supportive team environment

• Opportunity for progression within a growing MSP

• Up to £35,000 salary

• 5 days a week in a modern North London office

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.