Helpdesk Coordinator

Daniel Owen Agency are currently looking for a proactive Helpdesk Coordinator, based in St Albans, Hertfordshire. This will consist of being the first point of contact for service requests for a Hard Facilities Management / Rail Contract. This role involves managing job assignments, ensuring SLA adherence, and providing excellent support to the team.

Key Responsibilities

• Handle incoming service requests professionally via phone and email.
• Dispatch calls to engineers or subcontractors based on skills and geographical needs.
• Prioritise and manage urgent jobs to ensure swift resolution.
• Support operatives and subcontractors in meeting service delivery expectations.
• Attend training and health & safety courses as required.

Qualifications and Experience

• GCSEs or equivalent (Grade C or above in English and Maths).
• Experience in Facilities Management within an administrative or helpdesk role.
• Strong familiarity with CAFM systems.
• Proficiency in MS Office, including Excel and Outlook.

Skills and Attributes

• Excellent organisational and planning skills.
• Ability to manage workloads effectively and meet deadlines.
• Strong communication and interpersonal skills.
• A professional telephone manner and a customer-focused attitude.

If you are looking for a new position, and you feel you have the relevant experience for this role, please feel free to contact the London Rail Team on (phone number removed), to discuss further.