Senior Family Intervention Worker

The starting salary for this position is £40,296 per annum based on a 36-hour working week.

We have a fantastic opportunity to join our Intensive Family Support Service (IFSS)!

Rewards and Benefits

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Role

The Intensive Family Support Service (IFSS) provides intensive early help to whole families who have interconnecting needs.

As a Senior Family Intervention Worker, you'll play a key role in supporting staff and collaborating with colleagues and partners within the local early help system. These include Police, Health, Education, Housing, Employment and Benefits, Leisure, Mental Health services and a wide range of local groups from the Voluntary Sector.

You will supervise our Family Intervention Workers, supporting on aspects of training, development and reflective practice. Your focus will be on ensuring that staff are well-equipped, supported and motivated. This will involve cultivating a positive team culture and promoting excellent practices. Your overarching goal will be to contribute to the establishment of a cohesive early help model; actively responding to support colleagues and using resources to empower families in accessing the help they need.

With your own (reduced) caseload of families, you will maintain positive contact and effectively manage the balance of providing hands-on support and coordinating relevant partners, working to a shared family plan as part of the team around the family.

Shortlisting Criteria

The application process for this position will consist of 5 questions related to your experience and your understanding of the role, together with a request to upload your CV. Please note, you are not required to submit a personal statement.

To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:

• Applied working knowledge of legislation, procedural frameworks and practice standards in a specialised area of practice
• Proven written and verbal communication and interpersonal skills, including negotiation and influencing
• High level problem solving skills
• Ability to lead and motivate a team, using supervision to improve personal performance and practice
• Ability to communicate with compassion and authority in sometimes challenging and sensitive situations
• Ability to effectively build and maintain relationships with a range of colleagues

Application Questions:

• Please tell us about a piece of work you have delivered which has resulted in positive outcomes for children and their families. What legislations and procedures did you have to apply as part of this?
• A key part of this role will be supporting the professional development of the team, which includes aspects of supervision, training, development and reflective practice. Please tell us about any experience you have in this capacity.
• In this role you may work with children and families in complex situations. Please provide us with an example of where you have built strong relationships to successfully overcome a challenging situation.
• These roles are community focussed, and you will be required to engage face-to-face with Surrey children and families. Please confirm that you are both willing and able to travel extensively around your geographical quadrant area and the wider County as required to meet the needs of our children and families.
• Working effectively and innovatively with our partners are really important aspects of this role to ensure we provide a joined-up offer to the families we support and reduce the need for families to have many referrals to multiple agencies. What skills and experience do you have that will support you to do this effectively?

Surrey has both urban and rural areas and as part of this role you will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

We are welcoming applications from people local to Surrey and our surrounding borders with a broad range of experience to create multi-skilled teams that can engage with diverse families. Full training will be provided, so if you are interested in this type of work and are committed to supporting families locally - we would be pleased to hear from you.

This advert closes at 23:59 on the 12th June 2025 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.