Senior Service Continuity Manager

Senior Service Continuity Manager

Foreign, Commonwealth & Development Office

Reference number: 434687

Total Package: £51,000 (London) £47,750 (Milton Keynes)

Contract: Permanent and Full Time. You'll be required to work in line with FCDO policies on hybrid working, which involves a minimum of 60% in the office

Location: London, Milton Keynes

We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.

Your role with us

As Senior Continuity Manager, you'll be critical in ensuring that the organisation can operate during and after disruptive events. Facilitating first-line fault diagnosis and resolution, you'll coordinate teams to ensure rapid recovery. You'll aim to minimise downtime, cost and business impact.

You will oversee Service Continuity Management processes, procedures and plans - seeing that they are up-to-date and effective. Through engaging with teams across IT and business, you'll ensure that your work is integrated with wider organisational strategy and operational needs.

You'll be a point of information for stakeholders. Leading forums and exercises, such as disaster recovery meetings and simulations, to identify gaps, share insights, and drive performance. You'll support Product Teams in testing continuity plans, processes, and procedures to identify weak points, ensure team readiness, and establish effective workarounds. During an IT incident, you'll be a key escalation point. Guiding teams through appropriate processes and keeping IT Service Management informed. You will also line manage one Service Continuity Analyst.

We'd like you to champion our culture of resilience. We work together to enhance user experience, streamline processes, and improve the efficiency and effectiveness of IT Services in support of the Government's diplomatic, development, and consular missions worldwide.

Who we're looking for

To be equal to the role, you have a proven track record of leading Service Continuity functions, ensuring the availability and performance of live services. You're an expert in Business Continuity Institute Standards ISO22301 and have a working knowledge of IT Service Management ISO20000. We're interested to hear about your familiarity with other ISO standards.

We're also looking for skills at Operational Control Manager level with continuity management at a working level.

Civil Service Behaviours are key; we'll be looking at: managing a quality service and making effective decisions.

We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.

Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own.

Apply before 11:55 pm on Monday 9th March 2026.