Operations Administrator - London (Hybrid - 3 days in-office, 2 days remote)

About Us

The Impact Team delivers high-quality digital solutions by building agile, cross-functional teams, enabling seamless cloud adoption, and providing specialist talent through staff augmentation to accelerate IT projects and drive innovation.

Role Overview

We are seeking a highly organised and proactive Operations Administrator to support our growing operations function. This role is essential in ensuring smooth day-to-day operations, with a primary focus on timesheet management, reporting, contracts, compliance, and general administrative support.

The ideal candidate will have at least 5 years of experience in an operations or administrative role, thrive in a fast-paced environment, and possess excellent attention to detail.

Key Responsibilities

Timesheet Management - Oversee contractor timesheets, ensuring accurate submission, approvals, and resolution of discrepancies.

Reporting - Generate and analyse operational reports to support decision-making.

Contracts & Compliance - Assist in managing contracts, ensuring adherence to industry regulations and company policies.

Payments & Invoicing - Process invoices, purchase orders (POs), and payments efficiently.

Operational Support - Provide general administrative assistance, contribute to process improvements, and handle ad hoc requests.

Stakeholder Coordination - Act as a key point of contact for contractors, clients, and internal teams.

Key Requirements

5+ years of experience in an operations or administrative role (essential).

Familiarity with contracts and compliance (desirable but not essential).

Experience using Xero (or similar accounting software) and Harvest (or equivalent time-tracking software).

Strong organisational, analytical, and problem-solving skills.

Ability to manage multiple tasks efficiently in a fast-paced, reactive environment.

Excellent communication and stakeholder management skills.

Comfortable working in a hybrid setup (3 days in the London office, 2 days remote).

What We Offer

Hybrid working flexibility.

Private healthcare.

Opportunity to play a key role in a growing operations team.

Training and development opportunities.

A collaborative and supportive team environment.