Leasing Associate

If you have a genuine interest in the Build-to-Rent sector, are enthusiastic, customer-focused, and eager to learn, this may be the role for you!

Our client is the Build to Rent (BTR) arm of a leading London-based developer that was created to redefine the rental experience by offering beautifully designed, purpose-built homes alongside exceptional service and a curated lifestyle.

They are currently looking for a motivated and customer-focused Leasing Associate to join them on-site at their flagship BTR development in North Acton. This is a fantastic opportunity to develop your sales and customer service skills while gaining hands-on experience in the fast-growing BTR sector.

In this front-facing role, you'll play a key part in delivering a seamless and engaging leasing journey supporting prospective residents from their first enquiry through to move-in. As a valued member of the team, you'll work closely with colleagues across departments to ensure an exceptional resident experience.

This is your chance to grow professionally while helping to shape a welcoming, connected community. If you would like to know more, please get in touch!

Key responsibilities include:

• Represent the brand with professionalism and enthusiasm, reflecting their values and high service standards
• Provide outstanding customer service to clients, partners, and residents
• Achieve monthly leasing targets and KPIs
• Register and manage applicant enquiries both in person and over the phone, following company procedures
• Prepare and launch apartments to market
• Present the company's full suite of services to potential clients and partners
• Complete detailed pre-qualification conversations with perspective residents
• Conduct property viewings in line with company standards
• Collaborate with Property Management and Administration teams to ensure smooth deal progression and resident onboarding
• Conduct mid-tenancy inspections and oversee check-in/check-out procedures including the creation of inspection summary reports
• Assist with first-line complaint handling and resolution
• Advise clients and internal teams on market trends and conditions
• Support the planning and hosting of resident events, occasionally outside of standard working hours
• Represent the business at exhibitions, corporate events, and promotional activities
• Take on additional ad hoc tasks as required to support team goals.

Personal specification:

• A genuine interest in property and the Build to Rent sector
• Previous experience in sales or customer service is a plus, but not essential as training will be provided
• Excellent verbal and written communication skills, with the ability to tailor messages to different audiences
• Strong organisational skills and an ability to manage competing priorities
• A proactive, positive attitude and commitment to outstanding customer service
• A willingness to go above and beyond to ensure a first-class resident experience
• A positive, can-do attitude and be a team-player.

The package for this role will include a basic salary of £24,000 to £28,000, plus performance related bonuses of up to £6,000 per annum.

This is predominantly a Monday to Friday role where your working hours will be from 9am to 5.30pm. Very occasional Saturday work will be required (approximately once a quarter for an event). Time will be given back in lieu for this.