Are you a technically skilled AV professional with a passion for delivering exceptional customer service? Our client-a world-leading audio visual integrator-is seeking an experienced AV Field Service Engineer to join their high-performing Field Engineering team.
This is a hands-on role supporting prestigious client sites across the UK and Europe, combining technical expertise with proactive fault resolution and client engagement. If you thrive in fast-paced environments and enjoy solving problems on the front line, this is your opportunity to make a real impact.
Key Responsibilities
- Provide onsite and remote technical support across client sites
- Deliver field service engineering and preventative maintenance as required
- Conduct site surveys and small works installations, including client handovers
- Travel to domestic and European client locations (as needed)
- Work rotational shifts to meet SLA and KPI requirements
- Manage fault tickets and ensure timely updates and resolution
- Maintain high levels of customer satisfaction and uphold commercial standards
- Complete all necessary administrative tasks to support engineering operations
Ideal Candidate Profile
- Proven experience in AV field service or technical support roles
- Strong knowledge of AV/VC/UC technologies (e.g., AMX, Crestron, Extron, DSPs, video conferencing)
- Calm under pressure with excellent multitasking and prioritisation skills
- Confident communicator via phone and email
- Meticulous attention to detail and highly organised
- Flexible, proactive, and customer-focused approach
- Able to manage client communications and escalate issues effectively
? What's on Offer?
- Join a globally respected AV integrator with a premium client base
- Work on high-profile projects across the UK and Europe
- Competitive salary and benefits package reflective of experience and seniority
- Opportunities for career development and international exposure
Ready to take your AV engineering career on the road? Apply today or contact us for a confidential discussion.
