2nd Line Support Technician

2nd Line Support Technician - Join a Fast-Growing MSP

Redhill £37,000 - £45,000 (DOE) Career Growth Diverse Tech Stack

Are you a capable 2nd Line Technician ready to take the next big step in your IT career?

Do you want hands-on exposure to enterprise-level tech, access to continuous learning, and a genuine pathway to 3rd Line status?

Join an industry-leading Managed Service Provider supporting 400+ businesses across the UK. You'll work with a close-knit team of skilled engineers, tackling complex challenges and gaining the real-world experience that will push your skillset-and your career-to the next level.

The Role

As a 2nd Line Support Technician, you'll take ownership of escalated support tickets, assist with on-site and remote troubleshooting, and contribute to project delivery and customer onboarding.

You will be trusted to dive deep into server, networking, virtualisation, and backup technologies-solving real issues, driving service excellence, and supporting complex SME environments.

Your Day-to-Day

• Be the go-to for 2nd line technical queries via phone, email, and ticketing systems
• Deliver first-class service and manage issues from start to resolution
• Support Microsoft Windows environments, servers, virtual desktops, firewalls, and more
• Collaborate with third-party vendors and internal teams
• Get stuck into customer onboarding and technical project work

Tech You Will Work With

• OS & Servers: Windows Server, Active Directory, Hyper-V, VMware
• Virtual Desktop: Citrix, RDS
• Networking: Firewalls, switches, routers
• Backups: Veeam, off-site DR solutions
• Monitoring & Security: MSP-standard tools, documentation systems

What You Bring

• 2nd Line level support in an MSP environment
• Tech confidence across Microsoft ecosystems, networking & infrastructure
• Logical, structured problem-solving mindset with top-tier communication skills
• Customer-first attitude and ability to build strong, trust-based relationships
• Passion for IT, natural curiosity, and drive to grow your technical skill set
• Happy to pitch in with occasional (paid) overtime during peak periods
• A full UK driving licence and access to a vehicle (essential due to location)

What's in it for You?

• Company laptop
• Performance-based bonus
• 22 days holiday (rising to 25 with service)
• Ongoing training & certifications
• Regular team social events
• Genuine career progression into project engineering or specialist routes

Ready to Elevate Your IT Career?

You've got the experience, the drive, and the passion. All that is missing is the right environment-and here it is.

For your information:

Interested? Please send your CV in as a Word format only

Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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