Join us as a CDD Service Management Lead
- In this key role, you’ll be leading and managing the CDD pKYC platform service to ensure permanent availability for business use
- We’ll look to you to empower and lead a large multi-disciplinary team to ensure levels of service and quality of deliverable meet the needs of the business
- This engaging role offers the prospect of significantly raising your professional profile through exposure to senior stakeholders
- You’ll work from home some of the time, but you’ll also spend at least two days each week working from the office
What you'll do
As a CDD Service Management Lead, you’ll be making sure that platform integrity is maintained in line with the platform and technical roadmap releases, while managing demand from discretionary and mandatory change requests.
You’ll be working with the CDD pKYC programme, and the first and second line of defence partners across multiple franchises to deliver a robust application management and support service.
You’ll also be:
- Implementing our target state strategic support model based on Site Reliability Engineering practices
- Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
- Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
- Driving continuous improvements of existing processes and procedures across production management disciplines
- Collaborating with and influencing colleagues and stakeholders and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business
The skills you'll need
We’re looking for a leader with CDD and Pega business and product experience and in-depth knowledge of production management methodologies and tools, along with significant stakeholder management skills. You’ll also need planning and resource management experience.
In addition, you’ll demonstrate:
- Technical knowledge, including platform, technology, products and domains
- Knowledge of relevant industry standard toolsets and processes, to drive up customer service within an IT environment
- An understanding of operational principles
- The proven ability to identify and implement training needs
- Excellent leadership, communication and influencing skills