Credit Control Clerk

Job Description

We are currently recruiting a Credit Control Clerk to join our Finance team in Ashford on a Permanent basis.

As part of our central Finance function you'll support the business by managing a ledger of accounts. This is a key role focused on reconciling accounts, working closely with customers and sales teams, and ensuring timely payments to help minimise bad debt.

You’ll take a solution focused approach, resolving queries, maintaining strong relationships, and helping to keep cash flow on track, all while contributing to a collaborative and inclusive team environment.

This role is offering flexible hybrid working after the initial training period with 2-3 days based in our Ashford, Kent office for team collaboration and meetings, so you must be with in a commutable distance.

This role has a planned start date of 1 July 2026.

Key Accountabilities & Responsibilities:

• Management of your own portfolio of accounts, ensuring adherence to contractual payment terms and credit limits, mitigating risk and potential bad debts.
• Ensure a culture of effective working relationships, close collaboration and communication is developed and maintained across all finance teams and internal colleagues.
• Provide excellent customer service by developing and maintaining strong working relationships with customers.
• Meeting of period targeted KPI’s using department procedures.
• Receive incoming calls and record all queries promptly and accurately in support of cash collection activity.
• Query management - provide copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries preventing payment that are being handled in any other department.
• Attend internal and external Customer meetings.
• Escalate to Management any internal or payment issues with customers.
• Looking for continuous improvement and identifying best practices and effective business controls which will positively impact business results.
• Other Ad Hoc duties as requested by Team Leader/Manager

About you:

This role requires no previous finance experience as training will be provided. As part of the application process, you will be asked to complete an online psychometric task, which will be sent to you by the recruitment team.

We are however looking for an individual who has the experience of working in a fast-paced environment and has an interest in Finance or Credit Control. This role will require you to work with Microsoft Excel (pivot tablet, v-lookups) so you must be confident using this programme. You’ll also be communicating with external customers and internal colleagues at all levels, so strong communication skills are essential.

What you’ll receive:

• A competitive salary 
• Generous holiday allowance, with option to purchase additional holiday days 
• Pension scheme 
• Hybrid working contract 
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop 
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. 
• Recognition awards and Incentives 
• Career progression opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility?