Planner

The Role

We have a great opportunity for a Planner to join our vibrant team at our Hitchin office. This role has become available due to an internal promotion and is a full time permanent position. The core working hours are Monday to Friday 8:00am-4:30pm.

As a Planner, you'll be responsible for coordinating and managing the schedules of our tradespeople, making sure everything runs smoothly. This role is ideal for someone with strong customer service and organisational skills.

The Customer

You will be part of one of Fortem's largest Social Housing contracts, Birmingham City Council. This is an expanding 50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks. This is a fast paced, focused and dedicated contract which we have been re-awarded 3 times and we are very proud to be able to support this exceptional client.

Duties and Responsibilities

Allocate work to trades people within given time scales
Resource work efficiently by being aware of tradespeople's availability and knowing where they are at all times
Promote and maximise 1st time fix
Monitor and report service delivery issues to senior service controller
Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
Produce client reports
Manage appointments and an appointment system

What You Will Need

Essential criteria:
Previous experience in a customer facing role
Ability to work well under pressure
Ability to engage people and build strong working relationships with trades, colleagues, clients and managers

Desirable criteria:
Previous experience working in a Planning, Customer Service or Call Centre role
Experience in social housing repairs and maintenance

Benefits

Competitive salary based on experience with profit related bonus
25 days annual leave + bank holidays + your birthday off (34 days total)
Sick pay
26 weeks full pay maternity leave
Annual pay reviews
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to 3,000 colleague referral fee
Vast directory of training on bespoke in-house Learning Management System
Private healthcare and dental care
Cycle to work scheme
Retail and mobile phone provider discounts

About Us

We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services.

Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon.

Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live.

We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.

Please apply with your updated CV or contact us at the Recruitment team.

Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.