Student Success Coach

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. 

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

The role

This post holder will provide 1:1 support and coaching for students to help them engage and progress effectively with their degree programme as a result of academic, wellbeing-related or other issues. They will work closely with colleagues to support transition, retention, progression and success amongst those students in need of support. In particular, they will work closely with personal tutors and the senior personal tutor, alongside specialist student services teams across the University to ensure timely, seamless support and effective case management for these students. 

The post holder will work to negotiate a set of KPIs focused principally on engagement, retention and positive student outcomes. 

About you

We are keen to recruit someone with excellent coaching or student support skills as applied in education or related environments, with a dedication towards improving the lives of students during their studies. A full list of role specifications can be found in the accompanying application.  

A willingness to undergo standard DBS clearance is essential.

What we can offer

In addition to salary, you will receive a generous annual leave entitlement of 25 days holiday plus 7 university closure days and 8 bank holidays (pro rata for part time roles), a generous pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery.