Chair

Are you a dynamic leader passionate about social impact? Citizens Advice East End is looking for a dedicated Chair to guide us in adapting the organisation to best support our service-users. In this role, you will help to lead a significant charity making a substantial impact in London's East End.

About us

Citizens Advice East End is an independent charity operating as part of the national Citizens Advice network. We are one of London's largest providers of free, impartial advice, serving our communities across Hackney, Newham, and Tower Hamlets.

Last year alone, we supported over 9,000 clients, assisting with more than 34,000 issues including housing, employment, welfare benefits, utility bills and debt. We secured £22 million for local households through increased income and reduced debt. With an annual turnover of over £2 million, we are a significant force for positive change in East London.

The role

We are now seeking a new Chair to lead our Board and help shape the future of our organisation. As Chair, you will support a dedicated team committed to tackling inequality and hardship in East London.

The purpose of the role is:

• to lead the trustee board in ensuring the effective performance of its governance responsibilities
• to work in partnership with the Chief Executive to help achieve the objectives set for the organisation
• to ensure there is an effective relationship between the trustee board and the organisation's staff, volunteers, members and stakeholders.
• to represent the organisation externally and the trustee board internally

How much time do you need to give?

Trustee board meetings are usually on a Thursday evening from 6.30pm either online or at the offices in the City of London or Hackney and last about 3 hours. In addition, there is a separate strategic planning/ business planning session in January/February and a handful of annual events with staff and volunteers that trustees are encouraged to attend. You would also be expected to meet with the Chief Executive for an hour, at least monthly. You may need to attend other meetings if you're involved in specific projects. We can be flexible about the time spent, so come and talk to us.

Application process

The deadline for applications is Friday, 10 July 2026 at 23.59, however we will review applications on a rolling basis. Please apply with your CV and covering letter.

Informal inquiries

If you're interested in this opportunity and would like more details, please see our recruitment pack on our website.