Senior (Tenancy) Operations Manager

We are seeking an experienced Senior Operations Manager within Tenancy Services. This is a key leadership role responsible for delivering high-quality, customer-focused housing services, ensuring residents enjoy a well-managed environment while maximising rental income and tenancy compliance.
As a strategic and operational leader, you will oversee team leaders and supervisors, drive service improvements, and work closely with internal departments, external partners, and community stakeholders to enhance housing operations, resident engagement, and tenancy enforcement.

Key Responsibilities
Lead the day-to-day management of housing services, ensuring excellent tenancy management, leaseholder services, and estate operations.
Act as a key point of contact for Members, MPs, contractors, and stakeholders, ensuring a joined-up approach to service delivery.
Drive community engagement and social inclusion initiatives, promoting safer and more cohesive neighbourhoods.
Oversee tenancy enforcement, ensuring compliance with policies, leaseholder obligations, and anti-social behaviour (ASB) management.
Collaborate with Crime Prevention Services and Safer Neighbourhood Teams to integrate crime prevention into estate management.
Manage and monitor area budgets, ensuring the effective use of resources and cost-efficient service delivery.
Provide strategic input into housing repairs, major works, and regeneration initiatives.
Lead and manage staff, conducting performance reviews, training, and development, ensuring teams meet service targets.
Respond to complaints, service enquiries, and Member/MP queries, preparing reports as required.

About You
Strong background in social housing management, with proven leadership in tenancy services, resident engagement, and operational management.
Experience in budget management, performance monitoring, and service improvement initiatives.
Track record of successfully working with local authorities, external agencies, and community organisations.
Strategic thinker with the ability to drive service transformation and achieve high performance.
Excellent communication and stakeholder management skills.
Strong knowledge of tenancy law, housing policies, and compliance regulations.
Leadership and team development skills to motivate and inspire high-performing teams

How to Apply
If you are interested in this role and meet the criteria above, apply today! If you do not hear from us within 48 hours, your application has been unsuccessful.

FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market.
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us.