Front of House and Hospitality Supervisor

Front of House & Hospitality Supervisor

Location: City of London (nearest tube: St Paul's)

Salary: Up to £35,000 per annum

Hours: Monday to Friday, 37.5 hours between 8:00am and 6:00pm (all overtime paid)

A prestigious nationwide law firm is seeking an experienced Front of House & Hospitality Supervisor to join their London office. We are particularly interested in candidates with previous hotel experience, ideally within front desk supervision or food and beverage management.

As the Front of House & Hospitality Supervisor, you'll be at the heart of the client experience, overseeing operations across the firm's London, Reading, and Guildford offices. You will lead a team of seven staff, ensuring that reception and hospitality services reflect the professionalism and warmth of the firm's brand.

This is a hands-on leadership role, responsible for maintaining service excellence, managing day-to-day operations, and delivering exceptional client experiences.

Key Responsibilities

Ensure reception, hospitality areas, and meeting rooms consistently deliver outstanding service to internal and external clients.

Manage client meeting room bookings via Outlook.

Supervise and support the Front of House teams across London (3), Reading (2), and Guildford (2).

Conduct annual appraisals, manage annual leave, and ensure all team members are trained to required standards (including food hygiene and health & safety).

Plan rotas and resource allocation to meet business needs.

Actively participate in daily operations, including providing shift cover and front-line service delivery.

Oversee administrative tasks such as stock control, menu planning, catering coordination, and wine selections.

Liaise with external caterers and suppliers to maintain high-quality service and manage catering orders.

Process and approve invoices, including those submitted by team members, and oversee the use of the Front of House credit card for hospitality-related purchases.

Collaborate with the Marketing team to coordinate corporate events and ensure seamless execution.

Provide flexible support across offices for interviews, meetings, events, and cover when required.

About You

Excellent communication, leadership, and organisational skills.

Strong attention to detail and commitment to delivering an exceptional client experience.

Confident managing multiple priorities and working across multiple sites (occasional travel to Guildford and Reading required).