Council Tax Officer

Location: Hybrid (office/homeworking)Equipment: IT equipment provided, or use your own

We are seeking an experienced Council Tax Officer to join a busy and customer-focused Revenues team on an initial three-month contract, with the possibility of extension. This role is ideally suited to an individual with strong telephone and system-based experience who can deliver excellent service to residents whilst ensuring accuracy and compliance in all areas of Council Tax administration.

• Handle a high volume of inbound calls relating to Council Tax queries and accounts

• Accurately register new properties and maintain Council Tax records

• Apply discounts, exemptions, and reliefs in line with current legislation

• Process billing adjustments and account amendments efficiently

• Ensure compliance with all relevant Council Tax regulations and internal procedures

• Update and maintain records accurately on the Academy/MRI system

• Demonstrable experience working as a Council Tax Officer within a local authority setting

• Strong understanding of Council Tax legislation and administrative processes

• Confident telephone manner and excellent interpersonal communication skills

• Proficiency in using the Academy system (essential)

• Strong attention to detail and ability to manage workload in a fast-paced environment

• Hybrid working arrangement - a combination of office and home-based work

• IT equipment can be provided, or you may use your own

• Immediate start available for the right candidate

If you are an experienced Council Tax Officer seeking your next interim opportunity and enjoy providing clear, professional advice to residents, we would be delighted to hear from you.