Operations Manager

quest Search and Selection are looking for an experienced OperationsManager to take responsibility of the Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support.

This is an SME business, who are a global brand in the beauty and skincare industry, known for its luxurious and scientifically advanced products. With a strong commitment to quality, sustainability and innovation the business operates across multiple markets and has a global reach. They sell via their DTC website and via wholesale with all the major premium and luxury department stores and other retailers.

Key Responsibilities of this OperationsManager:

• Oversee team performance, drive process improvements, manage relationships within the warehouses
• act as the key point of escalation for urgent issues.
• You'll collaborate closely with Web, Credit Control, and IT teams on projects such as EDI integration & seasonal launches.
• Managing the Operations team, assessing workloads and allocating customers
• Managing and developing a team, having weekly catch ups, development plans, and supporting with regular training
• Owning the end-to-end operational process and answering follow-up queries
• Supervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentation
• Support the Ecommerce team with stock and order queries, finding ways to improve current

Key Responsibilities of this OperationsManager:

• Ideally 4-5 years + experience in operations or DC or warehouse management
• That you come from a FMCG, Fashion or Health or Beauty background
• Excellent communication skills and the ability to collaborate with cross-functional teams.
• Strong analytical abilities and the ability to forecast and optimize supply chain performance.
• Experience working with global suppliers and managing international warehousing & distribution.
• Previous experience at this level and of managing a team
• Use of SAP Business Central systems
• Knowledge of customs procedures and regulations in key markets (UK, EU, USA, Canada) would be advantageous

Benefits of this OperationsManager -

• Work in their new head Office in West London they are four days a week in the office
• 25 days annual leave plus bank holidays.
• Birthday Day Off
• BUPA Membership
• Employee Assistance Programme
• Employee discount
• committed to supporting our team with their professional and personal development in order to reach career goals.
• season ticket loan scheme

If you are a motivated and solution-oriented professional with a passion for optimising supply chain operations, we would love to hear from you, please apply today quoting the reference JO-84

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.