Property Operations Manager

Join Our Team as a Property Operations Manager. Are you ready for a new challenge? Do you have a passion for leading diverse teams, achieving excellence, and ensuring smooth operations? If so, you could play a pivotal role at Europe's largest conservation charity. We are seeking a Property Operations Manager for the Sissinghurst Portfolio, where you will oversee daily operations, drive improvements, and enhance the visitor experience at this beloved National Trust site.

What it's like to work here

You'll be based at Smallhythe Place, part of the Sissinghurst Portfolio. You'll be part of a supportive and passionate team, dedicated to preserving and enhancing this special environment. You'll join a team of gardeners who not only possess supreme horticultural skills but also have vision, sensitivity, and an instinctive connection to the spirit of the place.

This is a full-time role that will require some weekends (and bank holidays) across a 7-day rota. You'll be travelling between the properties in the Sissinghurst Portfolio, sometimes at short notice. Please, therefore, consider how you'll be able to meet this need before applying for the role.

Sissinghurst is a unique and personal garden, created by two individuals whose artistry and plant knowledge were exceptional.

What you'll be doing

• Visitor Operations: You'll run visitor operations at Sissinghurst, ensuring everything runs smoothly. You'll do this in collaboration with colleagues in visitor experience, programming, and facilities. Together, you'll ensure every visitor has a great day and can discover the work of the Trust
• Team Leadership: Guide your team in setting priorities and building confidence to achieve their goals. Provide the necessary care, resources, and direction for their success.
• Strategic Focus - In your position in the leadership team, you'll be involved in the strategic direction of Sissinghurst, utilising strategic knowledge to enhance visitor growth and engagement, ensuring a positive experience for all visitors.
• General Manager Stand-In: Occasionally step in for the General Manager to oversee operations or represent the organisation in external meetings.
• Flexible Schedule: Be prepared to work some weekends and evenings as needed.

Who we're looking for

We'd love to hear from you if you have the following knowledge, skills and experience:

1. Operational Management: Practised and confident in managing fast-paced operations
2. Leadership: An inspiring leader and manager of people, adept at leading diverse professional teams
3. Collaboration and Communication: A skilled collaborator and communicator, comfortable with making decisions
4. Service Excellence: Aware of the importance of excellent service, growing support for an important cause, and maintaining high standards of presentation.
5. Health and Safety: Up to date with health and safety, compliance, and emergency procedures.
6. Business Acumen: Familiar with business planning, growing income, and managing budgets.
7. Accessibility: Committed to ensuring experiences are inclusive, with practical knowledge of improving accessibility in a workplace or visitor attraction.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places