Senior Retention Manager

Senior Retention Manager
Contract length: 12 month FTC
Salary: £44,096 per annum
Location: King's Cross, London N1C (Hybrid)

About the Employer
Our client is the UK's national charity for museums and galleries. They fundraise to help public arts organisations to develop and share their collections, to connect with their communities, to invest in professional development for their staff, and to inspire the next generation. They are supported by their growing membership of 135,000 through their membership schemes, as well as many individuals, trusts and foundations, funding partners and companies.

About the role
They are looking for an experienced Retention Manager to play a crucial role in driving engagement and satisfaction for this organisation's membership through the move to a new CRM.

As a key member of the Membership marketing team, you will be instrumental in:

• Developing and executing retention campaigns across email and digital channels
• Reviewing customer journeys from onboarding to renewal
• Developing and enhancing membership segmentation strategy ready for the new CRM
• Driving partnership strategies and exclusive offers for members
• Leading on fundraising initiatives and communications for members

The ideal candidate will bring a wealth of experience in customer retention, loyalty program management and CRM. Your role will involve using data, audience insights to drive marketing strategies as well as close collaboration with internal and external stakeholders to drive the best possible membership experience. This is a fantastic opportunity to make an impact in support of this organisation's charitable mission, as part of their membership team.

Key Employee Benefits
This employer's excellent benefits package includes:

• Generous annual leave - 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
• Free National Art Pass (NAP) - for yourself and another person of your choice.
• Art time - a half day per month to visit museums and galleries.
• Life Assurance - cover for up to three times your basic salary.
• Season Ticket Loan
• Healthcare cash back plan and wellbeing app
• Pensions - Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. The employer contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. They have a hybrid working model of minimum 2 days per week at their office in Granary Square.

Closing deadline: 23:59 on 18 March 2025.

To Apply and for more information

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This organisation is committed to building their team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

They have ambitious plans for the future and will be holding themselves to account and putting their principles into action, as they all work together to help bring about positive change and a fairer future for everyone. Therefore, they want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to this organisation.

Non-UK nationals will require current and valid permission to work in the UK.

No agencies please.