Complaints Manager

Peterborough / Remote

£47,500 (in probation) rising to £50,000 plus car allowance

Full Time - 37 hours Monday to Friday

This is a remote working role with the requirement to visit tenants and head office as necessary; you MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle.

Role Details

Our client is really pleased and excited to announce the formulation of a brand-new team to investigate and improve their services when residents tell them they are unhappy. As they continue to listen and respond to the needs of their residents, they strive to resolve problems quickly and fairly, so they are dedicating a team to this important part of their operational service to ensure parity and consistency.

They are seeking an experienced housing professionals to deliver this service, with the overall purpose of,

• Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact.
• Delivering a customer centered approach to the handling of feedback and complaint resolution.
• Having an individual autonomy and freedom to solve resident problems or concerns.
• Providing responsive, supportive and thorough investigations to all feedback and complaints.
• Ensuring all investigations are in line with the appropriate policy and procedures that are in place.
• Developing performance information, insights and understanding into the causes for resident feedback and identifying areas for improvement based on learning.

Take a look at the full Job Description to see the full profile for this role including their essential and desirable criteria.

If you think you have what they are looking for and want to be a part of this new team, then apply today.

You should know that if they find a great candidate before the closing date, they reserve the right to close the campaign so don't leave it until the last minute to apply!

DBS Checks will be undertaken for successful applicants.