Lead Service Desk Engineer

Lead Service Desk Engineer

London

Up to £50,000 per annum

VIQU have partnered with a growing construction company who are seeking a Lead Service Desk Engineer to lead a team of support engineers and provide technical second- and third-line support.

The role requires the candidate to work three - four days a week in the office whilst occasionally travelling to customer sites when required.

Duties of the Lead Service Desk Engineer:

• Provide second and third line IT support.
• Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI's/SLA's are adhered to.
• Independently manage IT projects.
• Utilise Microsoft Defender for security monitoring.
• Manage Windows Servers, Intune, O365, and Azure infrastructure.
• Deploy Azure environments.
• Configure and maintain equipment.

Experience required for the Lead Service Desk Engineer:

• Experience within a managerial/lead IT support role, administering KPI's and SLA's.
• Experience across the Microsoft technology stack - Defender, Intune, M365, Windows servers ect.
• Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID ect.).
• Knowledge of the ITIL framework.
• Desirable: Experience with Dynamics 365 Business Central, and security/CompTIA certifications.

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the VIQU IT website.

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Lead Service Desk Engineer

London

Up to £50,000 per annum