Account manager

Job description

• Desk-Based Account Manager ( based in North London )

• Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable

£28,000-£32000 Base + Comms + Pension

Main focus: Managing and growing existing customer accounts (phone/email/video).

Key Responsibilities: Account manager and New business

• Maintain regular contact with assigned client accounts
• Build strong relationships to improve retention
• Identify upsell and cross-sell opportunities
• Renew contracts and manage pricing discussions
• Handle customer queries and resolve issues
• Track account performance against targets
• Update CRM systems and sales reports

Main Focus

• Renewals (SIMs, broadband, hosted VoIP)
• Upsell (higher bandwidth, additional users, cyber add-ons)
• Reduce churn

Primary Goal:

Retain customers and increase revenue from existing accounts as well as new business

Focus is on retention + account growth,