CRM Governance Lead

We are excited to partner with a well-known charity to recruit a CRM Governance Lead for a full-time, remote role on a 3-month temporary contract. The CRM Governance Lead plays a vital role in ensuring high-quality, well-governed data that supports an excellent customer experience. Working closely with stakeholders, you ll shape an organisation-wide view of CRM data needs, define clear business requirements, and facilitate data governance best practices.
Key Responsibilities

• Develop a comprehensive view of CRM data across the organisation.
• Identify data improvements to enhance customer engagement.
• Ensure data supports seamless customer journeys.
• Build strong relationships to understand data needs and processes.
• Uphold data governance, quality, security, and compliance.
• Assist in diagnosing data and database issues.
• Document data processes, models, and dictionaries.
• Collaborate with the Knowledge & Insight team to support wider initiatives.

Requirements

• Experience in data management within the nonprofit sector.
• Strong knowledge of relational databases and CRM systems.
• Excellent stakeholder management and ability to juggle multiple projects.
• Understanding of GDPR and data protection principles.
• Proficiency in Microsoft 365 (Power Automate, Planner, SharePoint, Teams, etc.).
• Ability to interpret complex data, analyse processes, and present insights clearly.
• Strong problem-solving skills and a talent for explaining technical concepts to non-technical audiences.

This role is set to start as soon as possible, so immediate availability or a notice period of no longer than one week is required.