Key Account Administrator

A client of ours in the Coggeshall (Little Tey) area are recruiting a Internal Sales & Key Account Administrator to join their team. This is a full-time permanent position working Monday - Friday 8.00am - 5.00pm and paying between 25,000 - 28,000 per annum depending on experience.

Reporting to the Sales Office Team Leader, your key duties in this Internal Sales & Key Account Administrator role will include but are not limited to:

• Answering incoming calls to the Sales Office.
• Proactive calls out to existing customers, upselling and cross-selling.
• Progress Sales orders, answering stock enquiries, delivery queries and issue resolution.
• Ensuring sufficient stock available at the stock locations to fulfil orders and meet customers' expectations.
• Arranging haulage in line with requirements.
• Report handling for any shortages, unexpected delays or lead-time issues.
• Ensure Customer Complaints and issues are investigated and resolved satisfactorily.
• Support the Regional Sales Directors in the planning and management of Key Accounts.
• Work with the Directors and Clients to ensure customer deadlines are met.
• Continually evaluate and review sales performance, processes and procedures; recommend and manage any agreed improvements and monitor outcome.

Skills and Experience required to be considered for this role:

• Strong working knowledge of Excel
• Excellent communication skills
• Experience within a similar role.
• Experience of dealing with buying groups or national accounts would be advantageous.
• Highly organised
• Experience within the Building and Construction industry desirbale.

Great Benefits to working for this company include:

• 22 days holiday + bank holidays
• Automatic entry into our pension scheme after 3 months (3% employee, 5% employer contributions). Once in the pension, you automatically qualify for Death in Service benefit which is 3-time annual salary.
• There is a company bonus which is available after successful completion of 6 months' probation.
• After probation entitled to staff discounts on our products

If you feel like you meet the above criteria & would like to be considered for this Internal Sales & Key Account Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.