Technical Support Analyst / Modern Workplace Engineer

Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following,

- Experience working within an IT support environment

- Comfort working within an ITIL framework (incident, request, change, problem).

- Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).

- Familiarity with Windows 10/11 desktops, Intune, Autopilot.

- A knack for explaining tech in plain language, without jargon.

- Excellent customer service skills both over the phone and in person.

Nice to have:

- Experience with Freshservice (or another ITSM platform).

- Familiarity with Active Directory and Azure Active Directory basics.

This opportunity requires you to work in the office full time (5 days per week).