Head of Delivery - ServiceNow Partner

Are you an experienced ServiceNow leader ready to take ownership of delivery excellence at one of the most ambitious partners in the ecosystem?

We are seeking a Head of Delivery to lead and scale our implementation and consulting teams, ensuring best-in-class project outcomes, delighted clients, and efficient, scalable processes across the board.

• Lead the end-to-end delivery of ServiceNow projects across ITSM, ITOM, HRSD, CSM, and other key modules

• Develop and embed delivery frameworks, methodologies, and governance structures that support rapid growth and consistent results

• Manage and mentor a team of ServiceNow consultants, developers, and engagement leads

• Work closely with Sales, Advisory, and Product teams to align pre-sales, scoping, and delivery approaches

• Own resource planning, utilisation, and profitability across the delivery portfolio

• Act as the escalation point for high-impact projects, driving resolution and client satisfaction

• Proven track record in leading ServiceNow delivery teams within a partner, consultancy, or large end user environment

• Deep knowledge of project management methodologies and Agile delivery in a ServiceNow context

• Strong technical understanding of the ServiceNow platform and implementation lifecycle

• Experience with resourcing, budgeting, and commercial governance of multiple simultaneous projects

• Strong people leadership skills and a commitment to developing high-performing teams

• Excellent stakeholder management and communication skills

• £100,000 £120,000 base salary

• Fully remote working

• Influence and autonomy in a critical leadership role

• Supportive culture with a clear path to board-level impact