2nd Line Technician

We're working together with our client, a long-standing and respected MSP, to find a confident and motivated 2nd Line Technician ready to take on new challenges.Why this role?You won't be lost in a big call centre, you'll join a tight knit 10 person service desk, working across a wide range of technologies and clients. It's a fast-paced, hands-on environment where you'll keep growing and learning every day.Whether you're moving up from 1st Line or building on your 2nd Line experience, this is the perfect next step in your MSP career.What you'll be doing:

• Handling complex support queries (phone, email, ticketing system)
• Getting involved in exciting IT projects and new client onboarding
• Building great relationships with users through strong communication and service

What you'll need:

• 2-4 years' experience in an MSP or similar, fast paced IT support role
• A customer focused attitude and great communication skills
• Full UK driving licence and your own vehicle (due to location)

Solid knowledge of:

• Windows Server & Active Directory
• Virtualisation (Hyper-V, VMware, Dell)
• Networking (switches, firewalls)
• VDI platforms (Citrix, RDS)
• Backup tech (Veeam, off-site solutions)
• Strong organisation and attention to detail
• A proactive, problem-solving approach

What's in it for you:

• Up to £45k DOE + bonus
• Company pension
• Wellness perks including gym access (on-site and local)

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

ME14904