Showroom Coordinator

Reporting to the Showroom Manager, you will be part of the Showrrom team, as the Showroom Coordinator, you will be a team player who contributes to our clients dynamic environment and be responsible for supporting the execution of the Showroom strategies.

Your responsibilities include-

• Student and customer related marketing and sales activities
• Advise of best solutions available to showroom customers & students with good knowledge of products
• Working with the other showroom team members with external projects
• Assisting event/fair/display organisation and promotion
• Marketing and sales of products to showroom customers
• Assisting to miscellaneous admin tasks.
• Internal reporting

Requirements of the role-

• While experience in textile and fashion industry is a plus, it's not essential
• A marketing and fashion qualification would be an advantage, but not a must.
• Must be competent in Microsoft Office Suite including, Excel, Word and PowerPoint
• Must be very organised with the ability to multitask and balance departmental needs through communication and organisational skills
• Good strong interpersonal skills with excellent verbal and written communication skills
• Confident in communication with a proactive approach and strong problem-solving attitude
• Creative thinker with a strong willingness to learn, attention to detail and accuracy skills

Customer Service Excellence

• Warm, approachable demeanour with a genuine desire to help.
• Active listening to understand customer needs and preferences.
• Patience and empathy, especially when handling complaints or indecision.

Communication Skills

• Clear and confident verbal communication.
• Ability to explain product features and benefits persuasively.
• Non-verbal cues-like eye contact and body language-that build trust.

Product Knowledge & Presentation

• Strong understanding of the products on display.
• Ability to demonstrate or explain how products work or fit into a customer's lifestyle.
• Visual merchandising skills to keep the showroom appealing and organized.

Organisation & Attention to Detail

• Keeping displays tidy, stock levels accurate, and promotional materials up to date.
• Managing inventory, restocking, and reporting discrepancies.

Sales & Persuasion

• Understanding customer motivations and gently guiding them toward a purchase.
• Upselling or cross-selling without being pushy.

Teamwork & Flexibility

• Collaborating with sales teams, managers, and sometimes marketing.
• Adapting to different customer personalities and showroom needs.

Tech & Admin Basics

• Using point-of-sale systems, booking appointments, or managing CRM tools.
• Handling returns, exchanges, and basic paperwork.