Learning Experience Specialist - Notting Hill, London

Learning Experience Specialist - Notting Hill, London

• Location: Support Office, London
• Role Type: Support Office
• Pay Rate: Up to £50,000 plus 10% bonus
• Job Type: Permanent

Burgers & Fries and Incredible Careers - We are the burger restaurant with the uncomplicated formula: Burgers and Fries cooked to perfection, with no frozen ingredients and we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

The Learning Experience Specialist designs and delivers exceptional blended learning solutions that drive measurable business outcomes. Reporting to the Lead Learning Experience Manager, the role is integral to developing employee capabilities, enhancing engagement and performance, and ensuring learning initiatives align seamlessly with business objectives and priorities.

The Specialist will employ a data-driven approach to create impactful experiences that support continuous growth and deliver tangible value to both employees and the business.

This role demands a detail-oriented and results-driven professional with extensive expertise in blended learning strategies, digital learning design, and Learning Management System (LMS) administration.

OUR REWARDS & BENEFITS

• A 10 % annual bonus based on business performance
• Pension scheme
• Enhanced Maternity and Paternity leave
• Long service rewards after 5 and 10 years with Five Guys
• Five Guys Perks & discounts
• Invite to our annual General Managers conference - this year we celebrated in Lisbon!
• Life assurance
• Private medical via Vitality
• Wellbeing support

WHAT YOU'LL DO

Blended Learning Design:

• Create and implement impactful blended learning solutions, combining e-learning, face-to-face training, virtual workshops, and on-the-job activities.
• Design engaging and interactive learning experiences to meet diverse employee performance needs, aligning with business goals and employee roles.
• Deliver in-person and virtual training sessions, utilising a variety of instructional techniques to ensure high-impact learning.

Collaboration and Coordination:

• Work closely with the Lead Learning Experience Manager to align learning initiatives with business priorities.
• Collaborate with departments and stakeholders to gather insights and ensure training solutions meet contextual challenges.
• Gather feedback to improve learning programs and address emerging training needs continuously.

LMS Management:

• Administer and maintain the Learning Management System, ensuring a seamless user experience.
• Upload, organise, and track learning content while generating reports on training participation and effectiveness.

Content Development and Delivery:

• Develop engaging, high-quality training materials, including e-learning modules, guides, videos, and interactive resources.
• Adapt content to different audiences, ensuring inclusivity and accessibility.

Performance Alignment:

• Assist in conducting training needs analyses to identify gaps and recommend appropriate learning experiences that directly address root causes.
• Develop and monitor KPIs to ensure solutions contribute to measurable improvements in individual and team performance.
• Support the integration of psychometric tools, such as Insights Discovery, to enhance personal and team development.

Continuous Improvement:

• Stay informed about the latest trends in learning technologies and instructional design.
• Evaluate and optimise existing learning programmes to ensure their effectiveness and alignment with best practices.

WHAT YOU'LL BRING

• Industry Expertise: Experience in retail, hospitality, or F&B sectors, with an understanding of their unique challenges and dynamics.
• Blended Learning: Demonstrated expertise in designing and delivering blended learning programs that cater to diverse learning styles and environments.
• LMS Proficiency: Strong experience in administering and optimising Learning Management Systems.
• Content Development: Proven ability to create engaging digital and in-person training materials.
• Exceptional skills in designing and delivering blended learning solutions.
• Proficiency in managing and optimising LMS platforms, with a focus on user experience and analytics.
• Strong facilitation and presentation abilities, capable of engaging audiences at all levels.
• Analytical mindset for measuring training effectiveness and recommending data-driven improvements.
• Excellent organisational skills, with the ability to manage multiple projects and deadlines.
• Collaborative and innovative approach to problem-solving.
• Passion for fostering a culture of continuous learning and development
• Excellent communication and interpersonal skills
• Data-driven mindset, with a focus on measuring the impact of learning initiatives.
• Passionate about employee development and committed to fostering an inclusive learning environment.
• High desire and ability to embrace and immerse in every aspect of the Five Guys culture, and consistently role model our values to the highest level.
• Exhibits and role models a growth mindset.
• Creative and open-minded towards innovation and new ways of doing things. Comfortable to try things quickly and fail on occasion
• Effective communication skills. Confident in communicating with many different people from differing backgrounds.
• Strong communication and collaboration skills.
• Ability to work independently and manage time effectively.
• Attention to detail and commitment to delivering high-quality design solutions.
• Genuine desire to drive personal learning, combined with ambition to grow with Five Guys.

LOCATION

• This role is based in our West London Office working 3 days in the office and 2 days remotely (with some travel required)
• Travel and overnight stays will be involved within the role, flexibility is essential. Ability to commute to the Support Office (W10 6TP) is a must and frequent travel to locations within the UK.

WHY JOIN FIVE GUYS?

We are passionate about our people as we are our Burgers & Fries, we are proud of what our teams have achieved so far but we've got big plans, and we want you to be a part of it too!

Benefits

• An achievable bonus scheme
• Private medical via Vitality
• Life assurance
• Pension scheme
• From 25 days paid holiday
• Long service award
• Team competitions
• Tuesday lunches
• An Invite to our Annual GM Conference - This year we celebrated in Lisbon!