Weekend Call Centre Manager

About Aspect Maintenance:

Aspect Maintenance is a leading provider of property maintenance and restoration services, dedicated to delivering exceptional customer service and high-quality workmanship.

Job Summary:

We are seeking a highly motivated Weekend Contact Centre Manager to lead and inspire our weekend team. The ideal candidate will have a proven track record of exceeding sales targets and a strong focus on customer satisfaction. This role requires a dynamic individual with expertise in objection handling, complaint resolution & schedule management

Responsibilities:

• Lead, manage, and motivate our weekend contact centre team to achieve and exceed sales targets.
• Monitor team performance, providing regular coaching, feedback, and training to improve sales conversion rates.
• Analyse call data and identify areas for improvement in sales processes and customer interactions.
• Implement quality assurance measures to maintain high standards of customer service and sales performance.
• Drive a positive and productive work environment within the contact centre.

Qualifications and Experience:

• Proven experience managing contact centre teams
• Exceptional skills in objection handling and closing sales.
• Strong experience in complaint resolution and customer service best practices.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• Experience with contact centre technologies (e.g., CRM systems, call recording software, diallers).
• Experience in the property maintenance/restoration industry is a plus but not essential.

Please not, working pattern for this role is:
Friday - 9am - 6pm
Saturday - 7am - 7pm
Sunday - 7am - 7pm
Monday 9am - 6pm