Customer Care Administrator

Customer Care Administrator

Shanly Homes - the privately-owned, award-winning regional housebuilder - is looking for a Customer Care Administrator to play a crucial role in ensuring that our customers receive the highest standard of after sales care which matches the quality of our properties.

About the role of Customer Care Administrator

• Supporting the Customer Care Manager to ensure that all customer matters are fully resolved.
  • You will be the first point of contact for customers, handling all communications which includes by telephone and our customer portal, in a professional and friendly manner
  • Gain full information regarding any defects being reported to ensure they are dealt with by the appropriate sub-contractor or our operatives
  • Create and issue work instructions using our CRM system (ClixiFix) to sub-contractors or our operatives ensuring that all work is completed efficiently and to full resolution.
• Maintain an excellent level of communication with all relevant parties.
  • Ensure customers are regularly updated with information on the resolution of their defects
  • Follow up with sub-contractors and Customer Care Operatives to monitor the progress of work and customer satisfaction
  • Assist with contra-charging by administering timely communications
  • Keep internal teams up to date with customer feedback.
• Manage and maintain the recording of relevant information on Clixifix.
  • Ensure accurate and up to date information is recorded for each customer.

About you

• First class customer service skills, expertly balancing empathy and professionalism
• Ideally with some experience in the construction or building industry or a willingness to learn
• Great at organising and keeping on top of a busy but rewarding workload
• Enjoys resolving problems, can ask relevant questions to gain the information to do so
• Friendly and personable nature which comes across in their communication, both written and verbal
• A great team player who are supportive of colleagues.

What we offer in return

• Friendly, supportive team and a welcoming culture
• Impressive, modern office space providing an enjoyable space to work from
• Located in beautiful Beaconsfield Old Town, close to many cafés, restaurants and shops. Easy to commute to with great road connections being just off the M40 and within a 10 minutes walk to Beaconsfield train station
• A privately-owned business with all the benefits of a financially strong company that has stood the test of time
• Competitive salary
• Discretionary annual and long-term bonus schemes (up to 15% of annual salary)
• Annual leave starting at 25 days to a max of 30 days
• Pension scheme through salary exchange
• Free life assurance plus access to an on-demand GP service
• Many wellbeing benefits free weekly fitness sessions, discounted gym membership, employee assistance programme and cycle to work scheme
• Discount scheme with savings across a range of sectors
• Plus many more social events throughout the year.