Repairs Advisor - Contact Centre

We are recruiting inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal person will have a background in property maintenance or knowledge of home DIY.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

We are looking to recruit experienced inbound Call Handlers to work as a Repairs Advisor in our new Head Office in Houghton Regis.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.

Main Responsibilities:

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
• Contacting tenants to book appointments

Essential Skills / Experience for this role:

• 1 years experience in a similar role involving customer service call handling

• Excellent communication and listening skills
• Ability to multi-task to manage a demanding workload in a fast-paced environment
• Excellent telephone manner and administration skills

Company Benefits:

• Excellent career development opportunities
• Employee Assistance
• Free group Personal Trainer sessions after work every Thursday
• Hamper at Christmas