Senior Officer - Subsidy and Policy Team (Mainly Remote)

Client

Local Authority in Ealing

Job Title

Senior Officer: Subsidy & Policy Team

Pay Rate

26.04 an hour PAYE/ 34 UMBRELLA

Hours

35 hours Mon to Fri (09:00:AM - 05:00:PM)

Duration

Initial 3 month Contract

Location

WFH - 1 day a month in the office, located Ealing Council Perceval House

Description

PURPOSE OF ROLE:

• To support Benefits Subsidy and Policy Manager in managing all aspects of Appeals and Revisions work ensuring their outcomes are analysed and the feedback is used to strengthen quality of decisions, policies and training.

• To support Benefits Subsidy and Policy Manager to ensure controls and service improvements are developed and implemented, thus improving residents' experience and safeguarding benefits subsidy, Council Tax Reduction expenditure and other discretionary funds administered by the Service

• To carry out all aspects of Benefits assurance work identifying and addressing barriers to efficient service delivery and potential risks to the council, financial or otherwise.

• KEY ACCOUNTABILITIES:

• 1. To coordinate the work of Appeals and Revisions in such a way that it is dealt with in the most effective and efficient manner and that the statutory and service deadlines are met.
  1. To maintain comprehensive management information on revisions, appeals, complaints and queries. Compile statistics, analysis and reports as required.
  1. To work with Policy and Subsidy Manager to review revisions and appeals correspondence, external media (forms, web content, etc.) processes and procedures to ensure these are streamlined and efficient.
  1. Identify training needs and plan and co-ordinate or deliver these in relation to Housing Benefit, Council Tax Support, Discretionary Housing Payments, Local Welfare Assistance, and other functions administered by the Benefits, and evaluate the effectiveness and impact of learning and development interventions.
  1. To provide Revisions and Appeals Officers guidance and support on complex cases including support with tribunal hearings

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Detailed working knowledge of the Housing Benefit, Council Tax Reduction, Discretionary Housing Payments schemes
• Knowledge of decision-making regulations and case law.
• An understanding of performance management and the meeting of targets.
• Broad knowledge of other related legislation, including Welfare Benefits, Council Tax, Housing and of current issues in local government and welfare reform
• Knowledge and understanding of Microsoft Office products, in particular Excel.
• Detailed knowledge and understanding of Benefit software packages and document management systems
• Experience of working within a Housing/Council Tax Benefits/Support, Welfare Benefits or financial environment.

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