Senior Operations Manager

Freightserve recruitment are looking for an experienced Operations Manager who is experienced within eCommerce. The company are a busy fast growing company.

Job Description:-

We're looking for a motivated and capable Senior Operations Manager to join our team and help deliver outstanding results in this area of the business. You'll contribute to the success by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence.

Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI's, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice.

Duties-

• Overall responsibility for operations ensuring that processes run efficiently and effectively
• Be the Voice of Operations and the Operations Champion throughout the business
• Responsibility for operational planning using a data driven and analytical approach
• Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team
• Responsibility for the operations budget & operations/warehouse P&L
• Responsibility for driving improvements, best practice and operational excellence
• Develop & implement operational strategies and SOP's
• Responsibility for warehouse health, procurement, KPI's and operational performance
• Responsibility for always ensuring compliance with regulations and health & safety standards
• Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner
• Responsibility for disaster recovery planning which is regularly reviewed and tested

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.