3rd Line Exec Support Engineer

Are you a tech-savvy professional with a knack for solving complex IT issues? Join our team as a 3rd Line Exec Support Engineer and make a significant impact by providing top-notch technical support to our senior executives!

As a 3rd Line Exec Support Engineer, you will be based in our London office and report to the End User Service Manager. This permanent role offers a competitive salary based on your skills, experience, and qualifications, along with a 7.5% bonus. After a six-month probationary period, enjoy the flexibility of blended working with three days in the office and two remote.

In this role, you'll provide daily technical support for senior executives and their administrative assistants, ensuring seamless operation of PCs, mobile devices, printers, videoconferencing, TEAMS, business application software, and telecommunication systems. You'll also support executive-level conferences and events, both on-site and off-site, and be at the forefront of corporate technology implementations.

Ready to take your career to the next level? Apply now and become a key player in our dynamic team! The application deadline is 28/02/2025. Don't miss out on this exciting opportunity to work with top executives and make a real difference.

Benefits:

• 25 Days Annual Leave plus bank holidays
• Reservist Leave - Additional 18 days full pay and 22 unpaid
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Required Experience:

• Bachelor's Degree in Computer Science (or equivalent) and/or 3+ years' relevant experience with a large, global enterprise
• Relevant industry certifications (MCSA, A+, Network+, Security+)
• Experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
• Experience supporting executive VP/VIP levels and their assistants
• Proficiency with Microsoft Desktop/Laptops, Apple technologies, and network connectivity
• Advanced troubleshooting skills with Enterprise Voice/TEAMS and Microsoft Outlook/Exchange
• Experience with iOS and Android mobile devices and MDM solutions
• Familiarity with SCCM for endpoint management and software delivery

Preferred Qualifications:

• Familiarity with ITIL and ITSM processes
• Experience with Service Now
• Strong multi-tasking, time management, and follow-through skills

Apply today and be part of a team that values innovation, excellence, and collaboration!

For more information and to view the full job description please click apply! Closing date 28/02/2025