Physical Metals Associate

Metals Settlement Associate

A leading global financial institution is seeking a Metals Settlement Associate to join their London-based physical metals operations team. This is an exceptional opportunity for you to become a key point of contact between custodians and clients, supporting both base and precious metals trading activities across the globe.

. The organisation is renowned for its commitment to collaboration, professional development, and fostering a supportive work environment where your interpersonal skills and attention to detail will be highly valued. You will benefit from a hybrid working model that balances meaningful in-office collaboration with remote flexibility, ensuring you can connect with colleagues while enjoying a healthy work-life balance. If you are passionate about delivering outstanding customer service, thrive in a team-oriented setting, and possess strong analytical abilities, this role offers the perfect platform for your career growth.

What you'll do:

• Organise complex work information meticulously to ensure accuracy and completeness throughout all settlement processes.
• Address and process escalated customer transaction requests and inquiries with empathy and professionalism, providing solutions or escalating issues when necessary.
• Research discrepancies in transactions or records thoroughly, resolving issues independently or referring them to management as appropriate.
• Prepare, check, and dispatch invoices to clients within required timelines, maintaining clear communication and documentation at every stage.
• Maintain comprehensive records of all transactions, ensuring proper documentation for future reference and compliance requirements.
• Oversee daily metals settlements and process customers' metal transfer requests efficiently, ensuring seamless execution of trades.
• Update financial systems and inventory systems accurately for all trades and transfer requests, retaining related supporting documents for audit purposes.
• Ensure all shipping documentation and generated invoices are complete and compliant with regulatory standards before dispatching.
• Build effective relationships with internal teams such as Middle Office, Front Office, Technology, as well as external stakeholders including custodians and clients.
• Work independently on a range of complex tasks that may involve unique situations requiring thoughtful problem-solving.

What you bring:

• 3-5 years of relevant experience in metals operations or financial services combined with a post-secondary degree in a related field or equivalent education and experience.
• In-depth knowledge of products, services, processes, and controls within the business unit related to metals trading.
• Advanced proficiency in standard desktop applications such as Excel along with department-specific systems and applications.
• Comprehensive understanding of risk management principles and regulatory requirements applicable to metals settlements.
• Exceptional attention to detail enabling you to manage multiple simultaneous requests without compromising accuracy.
• Proven ability to organise tasks effectively within environments characterised by competing priorities.
• Demonstrated excellence in customer service through considerate communication and prompt resolution of client inquiries.
• Outstanding verbal and written communication skills allowing you to interact clearly with diverse stakeholders.
• Collaborative mindset with strong team skills that foster positive working relationships across departments.
• Analytical thinking paired with data-driven decision-making capabilities essential for resolving complex operational challenges.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates