Customer Service Advisor

Summary: Are you passionate about delivering exceptional customer service? Join Residential Management Group as a Customer Service Advisor and be a key part of our dynamic team. You will handle customer enquiries on a variety of issues, ensuring accurate and timely responses in accordance with RMG policies and procedures.

Key Responsibilities:

• Customer Communication: Receive and assess customer communication via phone and email, ensuring cases are completed within the SLA. Refer to senior/specialist staff when necessary for first call resolution.
• Site Visits: Aim to go on monthly site visits to increase knowledge of RMG's portfolio and strengthen relationships with on-site staff and property managers.
• Transaction Recording: Ensure all transactions with customers are recorded in a timely, accurate, and effective manner, maintaining and enhancing data integrity.
• Skill Development: Develop and maintain required skills, including proficiency in relevant software tools and systems, to facilitate efficient delivery of work activities.
• Product Knowledge: Maintain an appropriate understanding of relevant RMG products, services, and solution frameworks to improve customer service.
• Compliance: Maintain knowledge of regulatory and legal requirements relevant to the role. Support and promote compliance within the role and the business.
• Risk Management: Be aware of the risks and controls associated with the role, and report new risks and/or incidents that could impact the business, staff, or customers.
• Team Support: Support team colleagues by providing help, guidance, and advice to less experienced staff, enabling the team to improve its performance.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Ability to work effectively in a team environment.
• Proficiency in relevant software tools and systems.
• Knowledge of regulatory and legal requirements related to customer service.

• 27 days holiday plus all Bank Holidays.
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!

Perks:

• Ice cream, chocolates and sweets.
• Quarterly team day out
• Summer party and Christmas Party.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.