Travel Sales Consultant

Are you an experienced Sales Consultant within the travel industry?
Are you looking for your next exciting challenge?
We have an exciting new opportunity for a Sales consultant working for a well-established Travel company based in London.
The focus of this role is to work alongside colleagues to ensure your personal and company new acquisition sales targets are achieved by creating new business contacts through exceptional call management. Liaise with your clients to successfully package their tour proposals, always ensuring that you are working within the published Customer Service Guarantee guidelines. Responsible for fully always representing the service ethic and working within the expected framework of values and behaviours.
The Job:
Creation of new business using both cold call telesales and email techniques.
Liaising with the client to ensure accurate tailored proposals are created
Accurately costing the proposals using our bespoke costing system
Ensuring accurate information re hotel, destination, visits is always imparted
Servicing the clients' requirements in the most efficient & effective way
Ensuring all internal guidelines are adhered to
Delivery of exceptional customer service and some sales administration for a fluid number of tours throughout the year
Tailor making proposals reflecting the requirements of the group
Generating accurate tour costing's,
Liaising with support departments to request and confirm travel, accommodation / visit requirements
Ensuring all tours are costed within set budgets and client deposits are received in the agreed time frames
Introduce the concept of "life-long" relationships with both client and supplier
Sound product knowledge
Taking part in inspection visits where required
Input into maintaining and continually improving information packs about visits in the assigned areas
Researching and fully understanding the competitor landscape and how competitor activity can impact our product & pricing strategies
Researching subjects and destinations in assigned areas to ensure up to date knowledge bank.
Understanding and awareness of Safety Management System and Health & Safety Rules
Understanding of associate memberships and benefit to client & company
Coaching of less experienced sales consultant colleagues to develop skills and confidence in customer service skills as / when appropriate
Contribution to identifying improvements to work organisation and procedures etc.

The Person:
Proven telesales experience and successful target management ability
Proven experience and full understanding of delivering exceptional customer service
Ability to resolve problems, work under pressure and meet deadlines
Ability to work as under own initiative, and essentially as part of a wider team
Analytical skills
IT literate and knowledge of Microsoft products
Ability to follow procedures and willingness to enhance them
Strong time management skills and ability to prioritise workload and be highly organised
Excellent verbal and written communication skills and accurate written and spoken English
Commercial & financial awareness and be numerate
Adaptable and flexible
Advanced IT knowledge
Advanced knowledge of the School Travel Market
Knowledge of a foreign language French/German/Other
Driving licence
School Travel Market Product knowledge
Desire to hit targets and work within a targeted environment
Self-motivated, positive, and professional
Real passion for exceptional service delivery
Ability to work independently inside a team environment
Desire to support the development of the business and others
Flexible, adaptable, and positive approach to work
Free to travel

The Package:

Monday - Friday full-time position

Interested?

Please click apply or contact (url removed)