Lounge Housekeeping Supervisor

The Lounge Housekeeper Supervisor will oversee the cleanliness and maintenance of our exclusive Lounge at Heathrow Airport. The ideal candidate will be responsible for leading a team of housekeepers, ensuring the highest standards of cleanliness and hygiene are maintained to provide our guests with a welcoming and comfortable environment.

What will you be doing?

• Supervise, train, and motivate a team of housekeepers, ensuring they perform their duties efficiently and adhere to company standards.
• Establish and enforce cleaning protocols and standards to ensure that all areas of the lounge, including seating areas, restrooms, and dining areas, are kept clean and well-maintained.
• Monitor and manage cleaning supplies and equipment, ensuring that the team is well-equipped to perform their duties. Order supplies as necessary.
• Ensure a high level of guest satisfaction by responding promptly to guest inquiries and concerns regarding cleanliness and service.
• Conduct regular inspections of the lounge to ensure compliance with cleanliness and hygiene standards, providing feedback and coaching to team members when necessary.
• Create and manage staff schedules to ensure adequate coverage during peak times, while also considering employee availability and preferences.
• Ensure that all cleaning practices comply with health and safety regulations, including proper handling and disposal of cleaning chemicals.
• Maintain records of cleaning activities, staff performance, and supply inventory, and report to the Lounge Manager on a regular basis.
• Work closely with other departments, such as food and beverage and front-of-house staff, to ensure a seamless guest experience.

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

• Previous experience in a housekeeping or cleaning supervisory role, preferably in a hospitality or airport environment.
• Expertise in training staff on cleaning procedures, safety protocols, and customer service standards to enhance team performance.
• Proficient in managing cleaning supplies and equipment inventory, including ordering and tracking usage to ensure efficiency and cost-effectiveness.
• Strong focus on guest satisfaction, with the ability to address complaints and feedback in a professional and timely manner.
• Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
• Good communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of health and safety regulations related to cleaning and housekeeping.
• Flexibility to work varied shifts, including weekends and holidays.

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we're not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status