Service Charge Officer

Service Charge Officer

An exciting opportunity for a Service Charge Officer to support the delivery of accurate service charge information, ensuring exceptional customer service and compliance across leasehold and block management portfolios.

If you've also worked in the following roles, we'd also like to hear from you: Leasehold Officer, Service Charge Analyst, Property Accounts Officer, Block Management Officer, Leasehold Services Officer, Property Management Officer.

This role is known within the organisation as a Service Charge Action & Resolution Officer - SCART Officer

SALARY: £34,800 - £36,631 pro rata + Benefits

LOCATION: Ealing, West London (W5)

JOB TYPE: Full-Time, 12 Month Fixed Term Contract

JOB OVERVIEW

We have a fantastic new job opportunity for a Service Charge Officer who is passionate about delivering excellent customer service and ensuring service charge transparency.

As a Service Charge Officer you will handle customer queries efficiently, analyse financial data, and liaise with internal and external partners to maintain service quality and accuracy.

The Service Charge Officer will play a key role in improving how service charges are managed, supporting ongoing development of processes, systems, and resident engagement.

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Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Service Charge Officer include:

• Resolving Customer Queries: Manage and resolve resident service charge queries promptly and professionally
• Financial Accuracy: Work collaboratively with the service charge team to ensure accurate and transparent estimates and accounts
• Record Management: Maintain full, clear, and accurate records of all customer contact and financial actions
• Stakeholder Collaboration: Liaise with internal teams, managing agents, and local authorities to ensure services meet required standards
• Performance Delivery: Monitor and drive financial and operational performance in line with company objectives
• Legislative Compliance: Keep up to date with leasehold, building safety, and service charge legislation
• Continuous Improvement: Support managers with policy and process updates to enhance service delivery
• Representation: Attend meetings, hearings, and forums to represent the organisation and its residents effectively

CANDIDATE REQUIREMENTS

• Educated to GCSE level or equivalent in Maths and English (Grades A - C)
• Hold or working towards a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM , or CIH (Chartered Institute of Housing)
• Extensive experience of legal aspects of leasehold law and regulations, including sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court
• Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations
• Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords
• Excellent communication skills, both verbally and written
• Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues
• Ability to work effectively under pressure and to meet deadlines and targets
• Proven decision maker who takes ownership and responsibility for outcomes
• Practical knowledge of building safety requirements as they relate to leasehold properties
• Strong data and performance management skills to drive continuous improvement

BENEFITS

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.

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By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C13954

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